Customers of  VopTronics are granted full Warranty from the manufacturer. This is valid for one year from the date of the order (excl. Shipping time from abroad to China). We are still available for repairs outside the Warranty period at a reasonable price.

GUARANTEE COVERAGE
1. The guarantee issued by VopTronics cover all purchased items, including smartphones and tablets, which prove defective within 1 year after delivery. This also covers the rare event in which goods are delivered in damaged condition. In this case, we ask you please to retain the original packaging. The guarantee does not cover willful or accidental damage by the purchaser or any other party, and does not cover theft.

2. The guarantee does not cover the supplied accessories and wearable components such as batteries, chargers, USB cables, headphones etc, nor does it cover separately purchased hardware components such as speakers, microphones, displays etc.

3. The guarantee does not cover the software or operating system of any device.

4.Warranty Exemptions and Notes

Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
 If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
1.2 The customer voids the warranty if they:

• Flash the firmware of a device or root a device
• Open the body in an attempt to fix the device
• Modify, remove, customize, or swap parts of the product
• Use the device in a way that it is not originally intended for
• Continue to use the item once a fault occurs and causes more damage

1.3 Guaranty regulations and settlement of complaints

1. Please do not make a PayPal-conflict case! Buyer's protection is only valid in the event of non-compliance or deviation of the item’s description, so the purchase price would not be reimbursed. VopTronics, will only be able to send a replacement device after closing the PayPal conflict.
2. First, contact our support ([email protected])). Never send a device back to us without explicitly discussing with our support. Our support will explain the further process in detail. Devices which are returned without noticing us will not be accepted by us and will be returned to you only after the payment of the shipping costs.
3. Contact our support and they will explain the further process to you. In some cases, our support team will ask you to create photos or or video of the damaged device, these is necessary for clarifying the problem from afar. For easy processing, you can simply attach the damaged device photographs or or video to your e-mail.
4. Please enclose an error description with your return. When packing the product, be sure to use a good padding to avoid damage during transport. If necessary, pack the device even into a small carton and then into a larger carton. The Post in China is not squeamish with cardboard boxes.
5. We will inform you by e-mail of the cheapest and fastest way to send the package to China without prejudice. This varies depending on the size, the duration of the shipment and the country. Of course, you can also use shipping methods without tracking number, but we only recommend shipping methods with tracking number. These are much safer and also allow a loss compensation against the shipping service provider in the event of a loss.
6. Always tell us the tracking number immediately after shipping. Please note that shipping to China may take up to three weeks.
7. After reception of the gadget, it will be sent directly to the respective manufacturer. Depending on the manufacturer, the processing time of the repairs is approximately three days to one month, this is just an estimate. VopTronics  has no influence on the actual processing time of the manufacturer. As soon as we receive feedback on your device, you will be informed by e-mail.
8. When the repair is completed by the manufacturer, VopTronics will by default resend the item to you via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
9. VopTronics has no influence on the import turnover tax to the customs. However, we declare that the device as a "repaired device" and as a rule, no charges are incurred. In exceptional cases, a small import turnover tax must be paid.

1.4 Return costs
Please note that we do not pay for the returning costs from the country of the customer  to China. We will not reimburse customs duties. VopTronics pays only the cost of shipping to the manufacturer. After successful repair, we return the gadget to you. The shipping back to the customer is free of charge with Standard Shipping (14 days shipping time).

2. REPAIR
2.1 Repair
Damages, such as “display break” through falling of the device is not covered by the Warranty, but the device can be repaired by us. This also applies to damage caused after the Warranty period. In order to provide you with services for the repair, we will ask you to exactly describe the damage. The further processing takes place as in a Warranty case, with the difference that it is not repaired by the official manufacturer, but by an external service provider.

During the repair of the device it may be necessary to delete all data from the device. Make sure you have a backup copy of all data on the device before sending it. It is expressly pointed out that in the event of repair, the delivery condition is restored. VopTronics accepts no liability for the costs of software configuration, loss of revenue, loss of data or software or any other consequential damages.

Please remember to remove all passwords or locking patterns from the device so that it can be easily repaired without any problem, but if a repair is not possible due to a safety measure by you, the costs of return and delivery will be collected. If a consultation is necessary due to password, the processing time of your repair will be enormously delayed.

REPAIR PROCEDURE

    1. Please check carefully which part of the device is broken. For example, if a smartphone is not charging, this is usually not due to the handset being damaged, but is more likely to be due to a damaged adapter or cable. Therefore we ask you to try alternative peripherals to confirm that the device itself is defective.

    2. Seek advice online. For software errors, there is often a wealth of good advice available. 

    3. If you have confirmed that the defect is with the device and it is not a software issue, please email us at [email protected]. In the subject line, please enter “defective device”, and do not forget to include your customer number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.

    4. Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.

    5. If we contact you with a Return Merchandise Authorisation (RMA) number and instructions to return the device to us for repair, please send your device as   described (by registered airmail or other shipping with tracking number). Please enclose a note indicating your name, RMA number and order number. Please note that  VopTronics will not reimburse the shipping costs.

   6. Please confirm to our support team that the defective product has been returned to us, and inform us of the tracking number.

REPAIRS

Please note that 95% of repairs are carried out by the manufacturer, and voptronics therefore has no influence on the duration of the repair. Some repairs can be very swift, within 3 working days; others require up to one calendar month to repair.
After the repair is completed, we will examine the device to ensure the reported defect has been repaired.
The device will be packaged and returned to you free of charge by China Post.
You will receive your tracking number after we have shipped the repaired device.